At Fall Protection Distributors, LLC, we stand behind the quality of our products and want our customers to be completely satisfied with their purchases. We offer a 7-day return policy on all products sold through our platform to ensure your peace of mind.
To ensure the best customer experience, we strongly recommend testing the compatibility of our equipment before placing large orders. Ordering a single RCT RoofClamp or SSRA1 anchor and a torque wrench is an easy and cost-effective way to verify compatibility with your roof. The RCT clamp has the same extrusion as the SSRA1, but in a smaller 3-hole version.
A detailed Panel Compatibility Chart is available to help you determine whether our SSRA products suit your specific roofing system. All seam anchors designed for fall protection, including SSRA equipment, may leave marks on the roof's surface.
Here's what you need to know about our return policy:
1. Reporting Returns: Our office must approve all returns. We will assign a Return Merchandise Authorization (RMA) number before you return the item to our warehouse. This step ensures the smooth processing of your return.
2. Restocking Fee: Please be aware that there is a 25% restocking fee for all returned products. We must unbox and inspect all returned fall protection equipment. A fall protection expert must inspect and check every tapped hole and piece of hardware for damage. A tech must also repackage the gear with fresh packing materials in new boxes. This labor-intensive process contributes to the high cost of handling returns.
3. Return Shipping: The customer is responsible for return shipping. Please note that the original shipping charges are non-refundable.
4. Condition of Returns: All seam anchors designed for fall protection, including SSRA equipment, may leave dimples or scratches on the roof's surface. Compatibility, dimples, and paint scratches are not defects or valid reasons for return. Returned items must be in new condition with all original packaging and accessories to qualify for a refund. We cannot accept returns for used fall protection equipment as safety is our utmost priority.
We value your trust in our products and services and strive to make the return process as straightforward as possible. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.
Thank you for choosing Fall Protection Distributors, LLC. We appreciate your business and look forward to serving you again.