Refund Policy

At Fall Protection Distributors, LLC, we stand behind the quality of the products we sell, and we want our customers to be completely satisfied with their purchases. To ensure your peace of mind, we offer a 7-day return policy on all products sold through our platform.

We strongly encourage our customers to promptly try on and test fit all products upon receipt. Should you find that a product doesn't meet your expectations or requirements, we're here to assist you in the return process.

Here's what you need to know about our return policy:

1. Reporting Returns: All returns must be reported to our office and assigned a Return Merchandise Authorization (RMA) number before being shipped back to our warehouse. This step ensures smooth processing of your return.

2. Restocking Fee: Please be aware that there is a 25% restocking fee for all returned products. This fee helps cover the costs associated with processing and restocking returned items.

3. Return Shipping: The responsibility for return shipping lies with the customer. Additionally, please note that original shipping charges are non-refundable.

4. Condition of Returns: To qualify for a refund, all returned products must be in new condition, with all original packaging and accessories included. We cannot accept returns for used fall protection equipment, as safety is our utmost priority.

We value your trust in our products and services, and we strive to make the return process as straightforward as possible. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.

Thank you for choosing Fall Protection Distributors, LLC. We appreciate your business and look forward to serving you again in the future.